Shipping & Returns

Delivery Time Frames and Back Orders
Most orders are mailed next business day and take 2-to-3 business days to arrive.  We usually have some items on their way to Métaphore, and so this will incur a bit of an extra wait.  We can discuss time frames in detail, so contact us if you need this info.

COVID NOTE – UNFORTUNATELY WE MUST LIMIT OUR SHIPPING TO ONCE A WEEK UNTIL RISK SUBSIDES – THANK YOU! 
(This does not apply to Local Addresses/Personal Delivery, see below).

Free Personal Delivery to New Haven Local Addresses We can deliver orders to your home or office in New Haven, Hamden, Woodbridge & and the Shoreline going east from New Haven to Madison. There is no charge for this service!

Shipping charges We ship via U.S. Postal Service or FedEx.  NOTE If U.S. Post Office shipping is more than $1.00 LESS than the amount we charge, we will refund the difference to you!

Up to $99.99 = $6.00
$100 to $199.99 = $9.00
$200 to $299.99 = $12.00
$300 to $399.99 = $15.00
$400 + = $18.00

Connecticut sales tax is collected for items sent or delivered to CT addresses.  Currently there is no sales tax charged for other states.

Canada
$25 flat fee. If the shipping cost is less than $25, we will issue a refund for the difference. Customers are responsible for Canadian duties, taxes, and refused shipping charges.

Returns
To make the process easy, save the package your order came in, and send it back to us using a shipper of your choice. Once we receive the return and verify its condition, we will process a refund using the same card you provided for the order. For Greater New-Haven area customers, we can pick up returns at no charge (see Shipping and Delivery Information above).

Please be aware we reserve the right to refuse a return if we deem its condition to have been altered in any way. In this case, we will correspond with you via email about the situation.

Please contact us to discuss returns so we can help you with any concerns!

Metaphore Return Address

Metaphore European Home

Liza Clayson

100 York Street 7L

New Haven, CT 06511

We welcome your questions and suggestions!