Shipping & Returns

Delivery Time Frames Most orders are mailed next business day and take 2-to-3 business days to arrive.  We ship via the U.S. Postal Service – it’s great!

Free Personal Delivery to New Haven Area Addresses We can deliver orders to your home or office in New Haven, Hamden, Woodbridge & and the Shoreline to Madison. There is no charge for this service!  Press the Red Phone Box on the Home Page for more info.

Shipping charges

Up to $199.99 = $6.00

$200.00+ = $9.00

Connecticut sales tax is collected for items billed to a CT address (6.35%).  Currently there is no sales tax charged for billing from other states.

Canada – Our Friends Up North!  There is a $25.00 flat fee for shippingDon’t worry about duties or taxes – We pay for that!

Returns To make the process easy, save the package your order came in, and send it back using a shipper of your choice. Once we receive the return and verify its condition, we will process a refund using the same card you provided for the order.  For Greater New Haven & Shoreline area customers, we can pick up returns at no charge (see Free Personal Delivery section above).  

Please be aware we reserve the right to refuse a return if we deem its condition to have been altered in any way.  In this case, we will correspond with you via email about the situation.

Please contact us to discuss any concerns regarding returns.

Métaphore Return Address

Métaphore European Home

Liza Clayson

100 York Street 7L

New Haven, CT 06511

We welcome your questions and suggestions!  Fill out the Contact Form (click CONTACT on the Home Page Menu) or call 203-891-6449.