Delivery Time Frames and Back Orders
3 to 12 business days, depending upon stock availability. We can discuss time frames in detail, so contact us if you need this info. If something you order is not in stock at the manufacturer, we will inform you as soon as possible.
Shipping and Delivery Information
We can deliver orders to your home or office in New Haven/Hamden/Woodbridge & Shoreline going east from New Haven to Madison. There is no charge for this service.
We ship via UPS or U.S. Postal Service.
Shipping charge for orders:
Up to $99.99 = $6
$100 to $199.99 = $9
$200 to $299.99 = $12
$300 to $399.99 = $15
$400 + = $18.00
Connecticut sales tax is collected for items sent or delivered to CT addresses.
To make the process easy, save the package your order came in, and send it back to us using a shipper of your choice (if your order comes to you in a UPS box and you want to use the U.S. Post Office for your return, the Post Office has free priority-mail boxes of similar size). Once we receive the return and verify its condition, we will process a refund using the same card you provided for the order. For Greater New-Haven area customers, we can pick up returns at no charge (see Shipping and Delivery Information above).
Please be aware we reserve the right to refuse a return if we deem its condition to have been altered in any way.
Please contact us to discuss returns so we can help you with any concerns – we want you to be happy. Thank you.
Metaphore Return Address
Metaphore European Home
100 York Street
New Haven, CT 06511
We welcome your questions and suggestions! Thank you!